Ordering & Shipping

EXCHANGES & RETURNS

PAYMENT:

We accept Visa, MasterCard, American Express and Discover. We use a secure payment processor and do not store credit card information.

ORDERING:

  • Orders ship Monday through Friday. No orders are processed on the weekend.
  • Orders will process within 2 to 3 business days. Next day air and two days air are prioritized.
  • Next/Two Day Air orders placed after 5pm will be processed the following business day.
  • Once you have placed your order, you will receive a confirmation email. If you do not receive an email, email us at info@avemontaigne.com or contact our customer service at 212.216.9050 Monday through Friday 9am to 4pm EST.
  • Once your order has shipped, we will send you an email confirmation that will include the tracking number.
  • Items unavailable for shipment will be cancelled and the customer will be notified via email.
  • Orders are subject to New York State sales tax 8.875%.
  • Your order can be shipped to an address selected by you (home, work, etc. never a PO Box). Delivery time depends on the type of delivery you select.
  • Final sale items cannot be returned for exchange, credit or refunds.

U.S SHIPMENTS ONLY:

Avenue Montaigne ships UPS only to the United States at this time (excluding Alaska and Hawaii).

  • UPS Ground (1-5 business days*) in the Tri-State area (New York) > $12
  • UPS Two Day delivery (Monday through Friday only) > $25
  • UPS Next Day delivery (Monday through Friday only) > $35

* Depending on weather conditions and your location

INTERNATIONAL SHIPMENTS:

Avenue Montaigne ships to most international destinations. For all international shipments, all applicable duties and taxes as determined by the destination's customs authority will appear at the checkout page and paid at the time of checkout. If your destination is not listed, please email us for more information.

International order will go out with DHL. Shipping window sometimes may take from 2-3 weeks (sometimes sooner) depending on how fast customs authorities will review and release the packages. Avenue Montaigne does not have any power on expediting packages if they get held before clearing customs.