DOMESTIC USA SHIPMENTS
We hope that you are fully satisfied with your purchase but we're always here if something doesn't fit or if you have any concerns with your purchase.
Avenue Montaigne only sells items in perfect condition so, in the rare event of receiving a faulty item or if you accidentally receive an item that you did not order, please contact us at firstname.lastname@example.org or our customer service at 212.216.9050 ( Monday through Friday 10am to 4pm EST)
All returns or exchanges must be requested within 10 business days from the date of delivery and are eligible for a full refund. Return requests made AFTER 10 days will be refunded via an emailed e-merchandise credit and if the merchandise is returned in the same condition it was originally received.
*ALL SALE ITEMS ARE FINAL*
We also do not accept packages sent back to us without a return approval, sending packages with your own courier and at your own discretion will not guarantee a refund.
Exchanges and returns at avenuemontaigne.com are free of charge using our return method only and are subject to availability.
Avenuemontaigne.com reserves the right to reject returns sent beyond the return period limit or items which are not in the same condition in which they were received. Each item must be unused with original tags and plastic garment bag. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.
Fill out the return form below « order look up » to request a return label. A label will be sent automatically given it is within the approved timeline with no additional charge to you.
When the atelier receives the merchandise and passes inspection we will process your refund in the original payment method. Please allow 12 business days for your refund to be processed once your return is received by our warehouse.You will receive the refund in the same payment method used for the purchase. Original shipping costs are not refundable.
We are not able to accommodate nor accept international returns at this time.
Click here to process your return: